Home > Terms of Use
Terms of Use

The use of the site “www.servier.ci” and its sub-domains (hereinafter collectively referred to as “the Site”), is subject to the acceptance of these general conditions of use (hereinafter referred to as “GCU”).

By accessing and using the Site, the Internet user (hereinafter referred to as the “User”) acknowledges having read these GCU, declares that he/she accepts them without reservation and undertakes to respect them.

1. Purpose

This Site is intended to provide Users with general information on Servier AOC, a subsidiary of the SERVIER pharmaceutical group in West and Central Africa, its activity, its professional career opportunities, its communication, its products, offers and services as well as its news and events. Please note that we do not publish or provide services for children.

In particular, Servier AOC provides Users with information in the field of health, in compliance with the specific legal and regulatory obligations imposed on pharmaceutical companies.

It is however specified that the Site does not constitute a medical or telemedicine device. Consequently, the information posted on the Site cannot be considered as medical advice or diagnosis, nor can it replace a medical consultation with a health professional.

Similarly, this information should not be interpreted as the promotion or advertising of products, whether or not they are marketed by Servier AOC or the legal entities of its group. For any information concerning one of these products, Users are invited to contact directly the legal entity holding the marketing authorization (MA) for the product concerned.

2. Intellectual property

All content available on the Site, including, but not limited to, texts, graphics, pictograms, images, photographs, drawings, sounds, audio and video data, as well as the tree structure of the Site, its navigation plan, its logos, the design and organization of its sections, their titles the databases, their structure and content, and the trademarks (hereinafter referred to as “the Content”) are the exclusive property of Servier AOC and/or its licensors or partners, as the case may be, and are therefore protected by intellectual property law or by the provisions relating to image rights.

Consequently, any commercial exploitation, representation, distribution, reproduction, adaptation, translation, transformation, in whole or in part, by any process whatsoever, of the Site and/or its components, any sharing of the Site’s Content as well as any transfer to another Internet site without the prior written authorization of Servier Maroc are strictly prohibited.

Any request for authorization to reproduce or represent any Content on the Site must be addressed to Servier AOC.

Furthermore, the trademarks and logos appearing on the Site are registered trademarks and may not be used without the express authorization of their owner. As such, the fact of proceeding to their representation, reproduction, distribution and redistribution, in whole or in part, from the elements of the Site, without the prior written authorization of their owner constitutes an infringement.

In any case, the User undertakes to keep and copy each mention of copyright or property right indicated in any element of the Site that he uses.

3. Processing of Personal Data

Servier AOC, in its capacity as data controller within the meaning of the General Data Protection Regulation, RGPD, is required to collect and process personal data of the Users of the Site.

In this respect, the Site www.servier.ci is subject to a declaration to the French National Commission for the Protection of Personal Data.

The personal data that Servier AOC collects on its server are only those that the User has consented to provide when filling out a form, sending an e-mail message to Servier AOC in the context of a request for information or to send us comments or in similar situations where the User has voluntarily provided his or her data to Servier AOC.

If the User fills out a form, certain information requested is mandatory. This information is indicated by an asterisk. If the User chooses not to provide such information, Servier AOC will not be able to process the request.

The User is informed that his/her personal data is intended for :

  • to the services and personnel of Servier AOC and other legal entities of the Servier Group that need to know;
  • Servier AOC’s suppliers and service providers, in particular those in charge of hosting the Site, and the creation of the Site; who may be required to access Users’ personal data for purposes strictly necessary for the performance of their mission.

The database and its contents remain within the Servier group and are stored on servers or with data processing service providers acting in the name and on behalf of the Servier group, whose business relationship, obligation of confidentiality and data security are contractually regulated.

The User agrees that the data he/she has voluntarily provided may be stored or processed abroad in other countries (notably in France), whose data protection laws may differ from those of Côte d’Ivoire. In such cases, Servier AOC, and more broadly the Servier Group, will put in place appropriate safeguards to require the data processor in the country in question to provide protection equivalent to that provided by Servier AOC.

Servier AOC is required to communicate certain of your personal data to the relevant authorities such as health authorities, in particular in the event of an adverse event/effect occurring with a Servier drug or medical device in accordance with the Ministry of Health’s circular n°003 dated January 4, 2016 relating to the organization of the national pharmacovigilance system.

In accordance with the regulations in force, Servier AOC undertakes to keep Users’ personal data only for the time necessary to achieve the purposes pursued.

In accordance with applicable law, Servier AOC undertakes to keep Users’ Personal Data only for as long as is necessary for the fulfillment of the purposes for which it is collected.

Servier AOC may keep Users’ Personal Data for a longer period of time, in accordance with what is authorized or prescribed by the applicable law, or insofar as it is necessary to protect its rights and interests.

At the end of this period, the Personal Data will be deleted or archived in accordance with the applicable legal rules.

In accordance with the provisions of the General Data Protection Regulation, each User has the :

  • Right to consult and access, update, complete and rectify his/her personal data ;
  • Right to the deletion and suppression of his personal data in the conditions defined by the applicable regulations and legislation;
  • Right to withdraw, at any time, his consent to the collection of his personal data;
  • Right to object to the processing of all or part of his personal data;
  • Right to limit the processing of personal data;
  • Right to the portability and transfer of his personal data in a structured, commonly used and machine-readable format, when such data are subject to automated processing based on his consent;
  • The right to define the fate of his or her data after his or her death and to choose the third party to whom Servier AOC shall or shall not communicate it.

Each of these rights may be exercised by sending a request to the Data Protection Officer (DPO) at the following address

All the information relating to the processing of Users’ personal data is set out in the Policy on the protection of your personal data, which can be accessed via the following URL: https://servier.ci/politique-de-protection-des-donnees-personnelles.

4. Cookies

Users are informed that, when browsing the Site, information may be stored on their browser or retrieved from it, generally in the form of cookies. This information may relate to the User, the type of browser used, his/her browsing preferences, the Site (pages consulted, date and time of connection, etc.) or his/her terminal (computer, tablet, smartphone, etc.) and is mainly used to ensure the proper functioning of the Site.

Cookies do not allow Servier AOC to identify Users personally, but to collect information in a general way when they visit the Site and to allow them to benefit from a personalized web experience.

Servier AOC undertakes not to communicate the content of these cookies to third parties, except in the event of an obligation ordered by a judicial or administrative authority. When connecting to the Site, the User is expressly invited to accept the use of cookies present on the Site.

Similarly, when the User clicks on the icons dedicated to social networks (such as, for example, Facebook, Linkedin) appearing on the Site, and if he/she has accepted the deposit of cookies by continuing his/her navigation, these social networks may also deposit cookies on his/her terminal.

The User can block the use of all or part of the cookies or delete the cookies already installed on his browser:

  • Either by modifying his browsing settings by consulting the help menu of the internet browser used (Microsoft Internet Explorer, Apple Safari, Google Chrome, Mozilla Firefox, Opera, etc.), in particular in order to accept or refuse all cookies, to be informed when a cookie is issued, to consult its validity, duration and content, and to periodically delete the cookies.

The blocking of certain types of cookies or their deletion may affect or render impossible access to certain functionalities or pages of the Site or render inaccessible certain services offered on the Site, for which Servier AOC shall not be held responsible.

5. Use of the Site

Users agree to use the Site :

  • in accordance with its intended purpose;
  • for private use, excluding any commercial or promotional activity or for professional, promotional, marketing or commercial purposes;
  • in compliance with copyright and any other type of intellectual property rights, in particular by preserving each indication of copyright or property right mentioned in any element of the Site that it uses;
  • without implementing a robot or any other automated means to access and use the contents of the Site, and without attempting to hinder the Site;
  • without attempting to copy, reproduce it in whole or in part, make it accessible or distribute it or share it by any means whatsoever to unauthorized third parties.

Furthermore, the information provided on the Site is non-contractual and should not be considered as an offer of services or products.

It does not constitute an assertion, guarantee or commitment on the part of Servier AOC concerning the products and services presented therein.

The User is further informed that the information published on the Site shall not be considered as medical advice and shall not be a substitute for medical advice. Consequently, the User must not use this information to establish a medical diagnosis or recommend a treatment and must consult a health professional authorized to carry out a medical follow-up.

Servier AOC cannot be held responsible for any decision taken on the basis of information contained on the Site, nor for the use that may be made of it by third parties.

It is also recalled that it is the responsibility of each user of the Site to take all appropriate measures to protect and secure his or her own data and/or software from any intrusion or contamination by any virus circulating on the Internet.

6. Accuracy and completeness of information on the Site

All information provided to Users on the Site is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Servier AOC makes every effort to ensure, to the best of its ability, that the information published on the Site is accurate and up to date at the time it is put online.

However, it does not guarantee in any way the truthfulness, completeness, accuracy or exhaustiveness of the information and content made available to Users on the Site and reserves the right to modify or correct, at any time and without notice, the content of the information and documents published on the Site.

In fact, Servier AOC declines all responsibility for any imprecision, inaccuracy, omission or modification of the information available on the Site, in particular in the event of changes in regulatory or legal provisions, as well as for any damage resulting from fraudulent intrusion by a third party, in particular when it could lead to a modification of the information made available on the Site.

In this respect, Servier AOC shall not be held liable for the content of these pages and the use that may be made of them by the User, i.e., for any direct or indirect damage caused by access to or use of the Site by any person or by the impossibility of accessing it.

7. Modification of the Site

Servier AOC reserves the right to modify the contents of the Site and the data or information accessible via the Site as well as these General Conditions of Use, in particular in order to comply with any new standard, legislation and/or applicable regulations and/or in order to improve the performance of the Site.

In this case, the modified General Terms of Use will come into force as of the date they are put online.

It is therefore recommended that the User keep himself/herself regularly informed of the General Conditions of Use of the Site.

8. Availability of the Site

Servier AOC endeavors to maintain the Site accessible to Users 24 hours a day, 7 days a week.

However, Servier AOC cannot guarantee that the Website will be always available and accessible.

9. Servier AOC’s liability

Servier AOC shall not be liable for any direct or indirect damage, such as, but not limited to, any loss or corruption of data, loss of programs, profits, or business interruption, suffered by a User or any third party, resulting from access to the Site, browsing the Site, the content of the Site, the use of the Site and sites linked to it, or the inability to use the content, information and services offered via the Site by Users.

In particular, Servier AOC declines all responsibility for damages of any kind resulting from :

  • a typographical or layout error, imprecision, inaccuracy or omission in the information accessible on the Site;
  • fraudulent intrusion by a third party, resulting in a modification of the information, documents or elements made available on the Site;
  • the access of anyone to the Site or the impossibility of accessing it;
  • the failure, malfunction or incompatibility of the User’s computer equipment;
  • an interruption of the networks of access to the Site, of total or partial unavailability of the Site resulting in particular from the operation of telecommunications;
  • the distribution or introduction of computer viruses, Trojan horses, worms, through the Site and likely to affect the User’s computer equipment;
  • the credit given to any information coming directly or indirectly from the Site, its use or the use of a product to which it refers.

Servier AOC disclaims all liability, express or implied, if the use of the information on the Site infringes any patent, copyright or trademark.

10. Responsibility of the User

In case of diffusion of contents on the Site by the User, of any nature whatsoever, the User undertakes, under penalty of engaging his responsibility, not to behave in any way, nor to make any remarks contrary to the law, public order and good morals, of an offensive, defamatory or discriminatory nature, threatening to a person or a group of persons, violating the provisions of copyright, the right to one’s own image, the privacy of others, medical secrecy or correspondence.

In general, the User undertakes to behave in a respectful manner, particularly with regard to other members of the Site.

The User is hereby informed that, if requested by the competent authorities, Servier Maroc is entitled to transmit any connection data allowing the identification of the User if the latter appears to be the source of illicit content or behavior.

11. Hypertext links

This Site may contain links to other Internet sites published by third parties.

The presence of a hypertext link to a third-party site does not constitute an endorsement of that site or its content by Servier AOC.

Servier AOC has no control over such third party sites and therefore disclaims any responsibility for the content of such sites and the use that may be made thereof by any User.

In addition, Servier AOC shall not be liable for any information, opinions or recommendations expressed by third parties.

The User accesses and uses third party websites under its sole and entire responsibility, at its own risk and in accordance with the terms of use applicable to such sites.

Users are therefore advised to check the terms of use and privacy policies of such sites before providing any personal information to them.

12. Applicable law

The present GTU are governed by Ivory Coast law, for the rules of substance and the rules of form. Any dispute shall be brought before the competent courts of Abidjan (Ivory Coast).

The application of conflict of laws rules, which would restrict the full application of Ivorian law, is hereby excluded. Consequently, Ivorian law applies to any User who navigates on the Site and who uses all or part of its features.

In the event of a discrepancy between the information presented in the French version of the Site and that presented in the English version of the Site, the information presented in the French version of the Site shall prevail.

13. Terms of use

The Site ” www.servier.ci ” is published by Servier AOC.

The Director of Publication is the Managing Director of Servier AOC.

The Site ” www.servier.ci ” is hosted by the company OVH SAS, whose registered office is located at 2 rue Kellermann – 59100 Roubaix – France – https://www.ovh.com .

The design and production of the Site ” www.servier.ci ” was carried out by the company LICORN PUBLISHING SARL, whose registered office is located at 101 rue de Sèvres, 75006 Paris – France – https://licornpublishing.com.